Delivery & Refund Policy
Malaysia (East and West Malaysia):
We offer FREE standard shipping for order above RM120 on all orders across Malaysia.
Delivery may take 3-7 Working Days from GD Express.
Please contact us at firstname.lastname@example.org for more details.
Where possible please have deliveries sent to a work place or residence where someone is available to receive the item. We are unable to redirect orders once items have been dispatched.
Unfortunately you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
If you are completely not satisfied with your purchase (DAMAGE DURING SHIPMENT OR WRONG ITEM) you can send it back to us.
Returns must be made within 7 days from date of purchase.
Kindly e-mail us at email@example.com with subject “Return Item” before returning any item to us.
To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) to best describe the matter & condition.
We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be returned in the original packaging together with receipt.
If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return.
There is non-refundable once item sold.
How long will it take?
Please allow a minimum of 14 working days from the date we receive your return package to you.
How about postage charges?
Customer would have to bear the postage fee shipped back during the return process.